You Said, We Did

OMED/OSA strive to be accessible, aware, and responsive. To meet that aim we maintain an active, updated list of items we work on based on your feedback called “You Said, We Did.”  We will episodically report out on these items at class meetings and other venues.  We look forward to ongoing student collaboration and thought partnership in making UPSOM the best medical school it can be.
 
Your voice matters! Student feedback is critically important to continuous quality improvement in all phases of our curriculum and every part of our school. Please feel free to submit a suggestion here.

Here’s how PittMed has responded to student suggestions and input:

APRIL-MAY 2025

FOUNDATIONS

You said...
We did!
Can we improve the consistency across CAP sites with respect to times, roles, and responsibilities—trying to make it as meaningful as possible?
CAP leadership continues to work on these issues, doing regular reviews of our community partner organizations, enforcing expectations, and trying to make things as consistent as possible.  Students will be encouraged to contact leadership about specific site issues as early as possible.  Time expectations for the program will be reconsidered to determine if there is a better way to identify meaningful work, trying to maintain standards without overly focusing on hours or tracking.  As a result of student feedback, we are eliminating contracts with two sites and reassigning those students.
Can LAP do anything about easing the process of patient contact—either allowing more flexibility, or ensuring that patients are all engaged and available?
It's hard to assure patient availability, but LAP will communicate more clearly with students about reaching out early if there are issues (either with the patient partner or student) that may delay contact.
Can UPSOM assure students that national political changes won't interfere with their academic progression?
Although it's hard to fully predict what will happen, UPSOM has pledged understanding and flexibility should students need to change sites, programs, projects, or mentors based on funding/legal changes.  Deadline enforcement will be "softer" and students will not be punished for issues beyond their control
Can we have standing desks and a new treadmill desk for the student lounge?
We ordered two standing desks as a pilot and we'll be assembling them for student use; we also ordered new treadmill desks.
Can we find ways to make the VHA sessions easier to learn from—more practice questions, annotated images, recorded sessions for later review?
We are working with the VHA lead Dr. Truschel to improve the quality and accessibility of learning materials.  He will be adding practice questions and requiring all faculty to annotate images.  We don't record optional-attendance learning sessions, but we hope to make it easier for people to review content on their own.  
Can we have more mobile kiosks to ease the lines for attendance, especially in anatomy lab?
We secured additional kiosks, including for anatomy.  We shouldn't need to use QR codes there anymore, and the kiosks can be used for patient panels and at other large group activities.
Can we supplement small group work with content-focused preparation that all students receive?
Working with students, we are planning in the fall to pilot several alternate approaches to preparing students for small group activities—a preliminary case video, written cases (instead of powerpoint), and a written primer on high-yield clinical content to assist groups as they approach cases.
Can we get small group slide decks with answers PRIOR to small groups?
We typically do NOT release slide decks with the "answers" prior to small group activity.  We used to, but we discovered that students were naturally influenced by those answers and didn't connect with the material in the same way.  Without immediate access to the answers, this creates an opportunity for students to truly engage with the material - to analyze, problem-solve, and discuss in a collaborative way.  To support preparation and reduce cognitive overload, we try to provide a modified version of the slide deck in advance which outlines key content and structure of the session so that students could come prepared without giving away the solutions.  Full slide decks (with answers) are released after the small group.
Can you create "pharm guides" for each Organ System course summarizing all the medications discussed in that course, and perhaps circulate before the OS block begins?
This is a great idea.  We're developing a template for this, and some OS courses are taking this on to pilot.  We'll explore release date, but if students want this sooner, we can try to make it happen.
Can we get more clinical context prior to seeing patients in ICM?
We will work with CSPs on the best scripting to start patient encounters, such as providing chief concerns, basic medical history, and any noteworthy disability or other accommodations.  Students will also be able to access the EHR beginning in the Fall semester, although chart mining will be kept limited to ensure that students can do an independent assessment without being unduly biased or influenced by the medical record.

CLERKSHIPS/BRIDGES

You said...
We did!
Can we have a closer link between learning objectives and assessment?
We have revised and created new EPO/CLO/Assessment crosswalks to better show the connection between objectives and assessment.  These will be integrated into the student assessment form, discussed in orientation, and posted on Elentra.  We will use this for educator training as well.
Can we improve the course catalogue to make it more interactive and easier to find things?
The registrar and HSIT are working on this, adding better search functions, drop-down items, and a cleaner platform overall.  We're clarifying what counts as remote/online.  These upgrades many take time but are in the works.

FEBRUARY-MARCH 2025

FOUNDATIONS

You said...
We did!
More office hours in the afternoons rather than mornings
We are working on this with our leads, trying to find varying times to accommodate learner and faculty schedules
Add annotations to VHA slides to improve understanding
Dr. Truschel is regularly doing this now, working with other faculty to make the practice more consistent.
Panopto recordings sometimes cut off before sessions end
Working with faculty to ensure that sessions do NOT go over the scheduled time, but we are also working with HSIT to add recording blocks right after scheduled sessions as a back-up.
Reduce variability between LEs
Different LE's have different areas of expertise and styles—it remains hard to make these experiences identical, and it's not necessarily in student interest to do so (it would be rigid and boring).  Instead we have worked with the LE program to better define and communicate the minimum expectations for LE's, to improve content and process training, to monitor quality more closely (through earlier student check-ins and more regular observations), and to use floating content experts to supplement for gaps in content knowledge.  We think these interventions will "level the playing field" somewhat.
Some LO's could be more specific
We are trying to get examples of LO's that are too broad or too narrow.  We encourage students to "report" such problems.  Leads are working to revise.

CLERKSHIPS/BRIDGES

You said...
We did!
Improve transparency and validity around clinical assessment
Among many other interventions, we just approved and rolled out a new assessment form for clerkships, with clearer anchors and correlation to program objectives, that separates preceptor assessment from overall grading.  Through our new learning management system Elentra, students will be able to see all preceptor assessment forms immediately after completion, improving timeliness of feedback.
Clarify learning objectives
We are creating crosswalks between all learning objectives in clerkships, how they will be assessed, and how they relate to curricular program objectives.  These crosswalks will be posted on clerkship websites.

DECEMBER 2024

FOUNDATIONS

You said...
We did!
Improve image quality on exams
We have worked to improve image resolution and are monitoring more closely.
Alter office hours to allow more student attendance
We are working with leads so, where feasible, office hours can be provided after 5p, to allow all students to attend.  We are also making sure that no new material is presented in office hours, just review.
Release material earlier
We continue to work with course leads on this—upcoming courses should allow for earlier material release.
Promote written material in conjunction with presession videos
We need to ensure that the written material is identical—a "script" of the video.  We are encouraging course leads to complete these so students have more choice.  Upcoming courses should have this more consistently.
Coordinate release or presession learning to align with session timing
This is hard, because (as above), some students want material released early, and some don't want that.  We will try to make it clear when material will be covered so students can be clear on what they need to do when.
Limit access to student assessment data
As per ELEAP's recommendation, we eliminated LE access to student test scores.

CLERKSHIPS/BRIDGES

You said...
We did!
Improve site assignment process
We are working to alter procedures to give students more time to request alternate assignments, and better clarity over options.  Most importantly, we are trying to standardize procedures across all clerkships.
Provide opportunities for radiology electives
We have clarified what elective students can take if they are interested in radiology, working closely with departmental lead Dr. Branstetter, who will individualize experiences for learners.
Make 2-wk electives open to CO26
We need to prioritize CO27 students because of the structures of their schedules, but when slots are available, we will not open them to CO26 students as well.  CO26 students will still need to complete 32 weeks of electives.

AUGUST 2024

FOUNDATIONS

You said...
We did!
Improve small group consistency We continue to work with LE/CSP leads around this issue.  Content should be the same, but process may vary (within limits).  We continue to promote best practices and monitor performance of LE/CSP faculty through observation and student feedback.  We are now using more content videos created by leads to supplement in-person LE/CSP training; this will help promote consistency.
Make content in SGs easier to understand We are working with leads to keep cases simpler and to use floating content experts more consistently.  We are also working with blocks to better divide content between small and large groups—content that really requires subspecialty expertise could perhaps be better taught in large groups.
Improve quality and consistency of pre-session learning We are trying to vary the type of prework, especially to include more video, keeping the video and the written identical in content.  We are planning to simplify prework, moving from 1 hour of prep per 1 hour of class time to 30min of prep for 1 hour of class—this will take time to standardize but should reduce study demands.  We will better vet materials.
Better align the difficulty levels of formative and summative exams These assessments should be comparable.  Formatives should prepare students for summatives.  This year we are working to better vet formative questions, now that we have a more established set of summative questions.  This will take time—we are working with leads and the Assessment Subcommittee to standardize.
Increase practice time with diverse SPs in the PE course We are updating the schedule to enhance equity across groups.  We are expanding office hours with SPs for extra practice.  
Improve the POCUS component of the PE course We will promote best practices around POCUS use to avoid the awkwardness of scanning peer volunteers—tag-teaming volunteer exams before SP practice will improve quality.  We are working with CSPs to standardize the approach here.
Enhance preparation for the PE OSCE by making PE more rigorous We will try to ramp up rigor without losing the safe learning environment for practice.  A key part of the plan will be to message better about what the OSCE will be like, and opportunities for practice during and after the course.

CLERKSHIPS/BRIDGES

You said...
We did!
Improve consistency around needlestick procedures We have updated our policy and procedures, and we have communicated more clearly to clerkship/AI/elective course directors about expectations and resources.  There remain issues related to management at some non-UPMC facilities and off-hours injuries, but these are being addressed.
Clarify the approach to potential conflicts around clerkship grading based on prior relationships. We are in the process of updating our policy to shift responsibility from students to faculty when there is a prior health care relationship that could bias grading—faculty must recuse.  We are also specifying other possible conflicts (e.g., family relations) that would prompt recusal.
Clarify what electives "count" as clinical rotations for that graduation requirement. An updated list was distributed.
Provide two-week electives to allow for low-risk exploration of content areas As part of the new curriculum, we have created 19 2wk pass/fail electives (so far), with over 40 slots per period overall, to give students exposure to particular areas.  These electives will be flagged in the catalog for easy searching.

JULY 2024

FOUNDATIONS

You said...
We did!
More consistency in CAP Community Partner Organizations (CPO’s)
We have limited the distance of CPO’s from the school, enhanced CPO orientation, and are conducting site visits to ensure greater consistency in your experiences.
Greater flexibility in CAP assignments
We have built more focused orientation materials and shifted the focus from “time spent “to “project completion.”
Clearer expectations for both CAP and LAP
We have enhanced orientation materials, added more information to the website, and will contact you and your classmates more frequently to ensure expectations are clear. Faculty are also holding office hours to answer your questions!
An easier way to log LAP encounters
We changed Elentra to make it much easier to log encounters.
An easier way to track progression through medical school
We are excited to introduce you to Slate this year – we anticipate this system will be much more user friendly.
Consistent approach to pre-work materials posted in Elentra
Task force set best practices, will follow; also creating videos/open hours for tips.
A more stable exam platform
We have shifted back to ExamSoft – this change has already eliminated the issues we saw with using Elentra.
Curriculum:  Clearer learning objectives
All of our learning objectives undergo continuous quality improvement through our professional instructional designer, feedback from students and LE’s, and faculty review/revision. We will continue to improve our learning objectives every year!
Consistent, high-quality pre-work that supports your learning in small groups
We have set new standards for the “right” amount of pre-work and have incorporated your feedback about front-loading each week of the curriculum. By popular demand, many more videos will be produced “in house” this year!
Greater numbers, diversity, and consistency in faculty educators
We are actively recruiting faculty with an emphasis on diversity, and supporting our current faculty with “expert floaters” (who visit your small groups to answer content questions). All faculty receive ongoing education through development sessions and their growth is closely monitored through your feedback and formal observation.
More practice questions!
In addition to embedded Elentra questions, we have expanded student access to UWorld, which includes a question bank of over 3500 items for students to use as practice during the curriculum.  Students will now be able to enjoy a one-year subscription, beginning with Organ Systems and running through Step 1.
More ways to share your feedback
In addition to Feedback Friday (which will continue!) and course evaluations, we have incorporated more options to share your thoughts. Check out the Elentra “immediate feedback” button (now active!), visit expanded faculty and dean office hours, and come to one of the “School Administered Survey” focus group sessions to dialogue about your 3RC experience. We want to hear from you!
More quiet space to study
We added 160 quiet study seats in testing room which is also a designated quiet study space. We moved to 24/7 card access only to all teaching spaces, which allows for increased medical student only space unless scheduled by others. Other things we did: set ground rules for student study, including signage; worked with the library to improve noise control.